From the home screen, tap the All Apps icon.
Scroll to and tap My Account.
If prompted, review the Privacy Statement, then tap Continue.
From the My Account home screen, swipe left.
Device Diagnostics automatically performs basic tests that includes Voice and Data connectivity. Potential issues are highlighted in three categories:
If you are experiencing issues with voice connectivity, updating the PRL may help. Tap Voice Network.
Note: If prompted, tap the Refresh icon.
Tap Network PRL.
Once the PRL is updated, tap OK.
Note: To test voice connectivity, tap the Home key, tap Phone, and try to place a call.
Tap the Diagnostics icon.
If you are experiencing issues connecting to the Sprint data network, tap Data Network.
Ensure the 3G or 4G connection is On.
To test a connection, tap the connection type.
Tap Test 3G or Test 4G for the connection. If the test is successful, a check will appear next to the network connection test.
If the test is not successful, updating the data profile may help. Tap the Back key.
Tap Update Profile.
Once the profile update is complete, tap OK.
Tap the connection type.
Tap Test for the active connection.
When finished tap the Diagnostics icon.
My Account can also be used to help test the ability to send and receive text or picture messages. To test text or picture messaging, scroll to and tap Test for the preferred option.
A text or picture message will be sent to the device.
If the test is successful, a white check will appear next to the tested option.
Note: The test message may also be viewed in the messaging application.
The diagnostic tests are complete.