From the home screen, tap My Account.
Note: If the My Account shortcut has been removed or is missing, tap Apps and then tap My Account.
If prompted, review the Privacy Statement, then tap Continue.
Tap My Account to manage your Virgin Mobile account, add money to your account, and manage privacy settings. Other features include:
Tap Support to access tools that help you:
Tap Network to manage the connection to the network. Options include:
To access the Settings menu, tap the Menu icon or swipe right from the edge of the screen.
From the Settings menu:
To return to the My Account home screen, tap the Back key.
To access the My Account diagnostic tools, tap the Diagnostic icon or swipe left from the edge of the screen.
If prompted, tap the Refresh button.
The Device Diagnostics menu includes tools that help you:
Swipe right to return to the My Account home screen. Otherwise, tap the Home key to exit My Account.
The My Account app is now closed.