This article helps troubleshoot malfunctioning applications on your iPhone X
You may have an unstable application if it:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
A soft reset deletes any temporary files that may be causing the issue, but does not erase any of your content or data.
A complete application uninstall removes all related files, settings, and data from your iPhone X. After the uninstall, reinstall it to try to fix any download errors and to be sure you have the latest software version of the application.
Note: To optimize device performance, be sure your iPhone X is running the most recent device software. Check for software updates.
If you're still having issues, please contact Virgin Mobile Customer Care.