This article helps troubleshoot text messaging issues on your Apple iPhone 4s.
You may have text messaging issues if your device is:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify airplane mode is turned off.
Perform a soft reset.
A soft reset restarts your phone and does not erase any of your content or data.
Have you ever been able to send or receive a text message on your Apple iPhone 4s?
If your Apple iPhone 4s is active and you've never been able to text, contact Virgin Mobile Customer Care for further troubleshooting.
Note: To optimize device performance, be sure your Apple iPhone 4s is running the most recent device software. Check for software updates.
If you're still having issues, contact Virgin Mobile Customer Care.