This article helps troubleshoot making or receiving calls on your Apple iPhone 4s.
You may have issues with calls if you have:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify airplane mode is turned off.
Airplane mode is a feature that prevents your device from sending or receiving a wireless transmission.
Verify that mobile data is enabled.
Verify if coverage is available at your current location.
If your Apple iPhone 4s has low signal strength, see if your location is within Virgin Mobile voice coverage on the Virgin Mobile coverage map.
Perform a soft reset.
A soft reset restarts your phone and does not erase any of your content or data.
Note: To optimize device performance, be sure your Apple iPhone 4s is running the most recent device software. Check for software updates.
If you're still having issues, please contact Virgin Mobile Customer Care.