This article helps you troubleshoot data connectivity issues on your Apple iPhone 4s.
You may have data connectivity issues if you're unable to:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify mobile data is enabled.
Verify the data profile is up-to-date.
Verify if coverage is available at your current location.If your Apple iPhone 4s has low signal strength, see if your location is within Virgin Mobile voice coverage on the Virgin Mobile coverage map.
Perform a soft reset.
Performing a soft reset restarts your phone and closes this guide. If a soft reset doesn't help, contact Virgin Mobile Customer Care.
Note: To optimize performance, be sure your Apple iPhone 4s is running the most recent software. Check for software updates.
If you're still having issues, contact Virgin Mobile Customer Care.