This article helps troubleshoot malfunctioning applications on your Apple iPhone 4s.
You may have an unstable application if it:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Close the application.
Perform a soft reset.
A soft reset restarts your phone and does not erase any of your content or data.
Uninstall and reinstall the application that isn't working.
A complete application uninstall removes all related files, settings, and data from your Apple iPhone 4s. After the uninstall, reinstall it to try to fix any download errors and to be sure you have the latest software version of the application.
Note: To optimize device performance, be sure your Apple iPhone 4s is running the most recent device software. Check for software updates.
If you're still having issues, contact Virgin Mobile Customer Care.