This article helps troubleshoot your Apple iPhone 4 not turning on.
You may have this issue if your Apple iPhone 4:
Try each of these steps if your phone doesn't turn on.
Verify that your Apple iPhone 4 has a sufficient charge.
Verify that your phone and charging port are not damaged.
Caution: If your iPhone is damaged, do not complete the remaining steps in this guide. Contact Virgin Mobile Customer Care.
Verify that you are using a compatible charger.
You risk severe damage to your iPhone if the charger isn't the same voltage, amps, and plug type as your original charger. You can purchase compatible chargers on www.virginmobileusa.com.
Verify that your Apple iPhone 4 can power on.
Verify that your Apple iPhone 4 is running the most recent software.
If you're still having issues, contact Virgin Mobile Customer Care.