This article helps troubleshoot mobile hotspot issues on your Apple iPhone 4.
You may have mobile hotspot issues if you:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify you've enabled and set up mobile hotspot on your Apple iPhone 4.
Verify mobile data is enabled.
Verify the data profile is up-to-date.
Verify your subscription has an active mobile hotspot add-on.
On www.virginmobileusa.com, log in to your account verify the add-on is active on the subscription.
Without the hotspot add-on, you can't share your iPhone mobile hotspot with other devices.
Perform a soft reset.
A soft reset reconnects your Apple iPhone 4 to the Virgin Mobile network.
Note: To optimize device performance, be sure your Apple iPhone 4 is running the most recent device software. Check for software updates.
If you're still having issues, contact Virgin Mobile Customer Care.