This article helps troubleshoot charging issues on your Apple iPhone 4.
You may have charging issues if your Apple iPhone 4:
Try each of these steps if your phone has charging issues.
Verify that your phone and charging port are not damaged.
Caution: If your iPhone is damaged, do not complete the remaining steps in this guide. Please contact Virgin Mobile Customer Care.
Verify that your Apple iPhone 4 can power on.
Verify that your charger is working.
Connect your phone to your charger and see if the charging icon displays.
Note: You risk severe damage to your iPhone if the charger isn't the same voltage, amps, and plug type as your original charger. You can purchase compatible chargers on www.virginmobileusa.com.
Verify that your Apple iPhone 4 is running the most recent software.
Perform a soft reset.
A soft reset restarts your phone and does not erase any of your content or data.