This article helps troubleshoot charging issues on your Venture.
You may have charging issues if your Venture™
Try each of these steps if your phone has charging issues.
Verify that your phone, charging port, and battery contacts are not damaged.
Caution: If your phone is damaged, do not complete the remaining steps in this guide. Please contact Virgin Mobile Customer Care.
Verify that your Venture can power on.
Verify that your charger is working.
Connect your phone to your charger and see if the charging icon displays.
Note: You risk severe damage to your phone if the charger isn't the same voltage, amps, and plug type as your original charger. You can purchase compatible chargers on www.virginmobileusa.com.
Verify that your Venture is running the most recent software.
Safely remove your SD card.
Perform a soft reset.
A soft reset restarts your phone and does not erase any of your content or data.