This article helps troubleshoot text messaging issues on your Huawei Union
You may have text messaging issues if your phone is:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify airplane mode is turned off.
Verify your Huawei Union is connected to the Virgin Mobile network using My Account.
Perform a soft reset.
A soft reset reconnects your Huawei Union to the Virgin Mobile network.
Have you ever been able to send or receive a text message on your Huawei Union?
If your Huawei Union is active and you've never been able to text, contact Virgin Mobile Customer Care for further troubleshooting.
Note: To optimize device performance, be sure your Huawei Union is running the most recent device software. Check for software updates.
If you're still having issues, contact Virgin Mobile Customer Care.