This article helps troubleshoot email issues on your Motorola Triumph.
You may have email issues if you're unable to:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify mobile data is enabled.
Verify that the email address and password are correct.
On your Motorola Triumph web browser, navigate to your email provider's website and try to sign in to your email account.
If you're unable to sign in, double-check that you entered the correct username and password.
If you recently updated your email account password, you also have to update the email settings on your Motorola Triumph.
Double-check that you have set up your email account correctly on your Motorola Triumph.
Be sure that you've entered the exact settings for each email account you want to access. The instructions are different depending on the type of email account you're trying to set up.
For a personal email address:
This is the most common scenario and includes all major public email providers such as Yahoo!®, Hotmail®, Gmail™, and AOL®.
Removing your email account doesn't delete any of your emails, it only removes the link to your account for now. Remove an email account.
For a business email address via Microsoft Exchange™:
Virgin Mobile recommends that you contact your IT department for the correct setup information. You'll need your server address, domain, username, and your corporate password.
If your Exchange account still doesn't work, contact your corporate IT department for more help.
Perform a soft reset.
A soft reset reconnects your Motorola Triumph to the Virgin Mobile network.
Note: To optimize device performance, be sure your Motorola Triumph is running the most recent device software.
If you're still having issues, contact Virgin Mobile Customer Care.