This article helps troubleshoot text messaging issues on your LG Tribute 2
You may have text messaging issues if your phone is:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify airplane mode is turned off.
Verify your LG Tribute 2 is connected to the Virgin Mobile network using My Account.
Perform a soft reset.
A soft reset reconnects your LG Tribute 2 to the Virgin Mobile network.
Have you ever been able to send or receive a text message on your LG Tribute 2?
If your LG Tribute 2 is active and you've never been able to text, contact Virgin Mobile Customer Care for further troubleshooting.
Note: To optimize device performance, be sure your LG Tribute 2 is running the most recent device software. Check for software updates.
If you're still having issues, contact Virgin Mobile Customer Care.