This article helps troubleshoot text messaging issues on your Virgin Mobile Supreme.
You may have text messaging issues if your phone is:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify airplane mode is turned off.
Verify your Virgin Mobile Supreme™ is connected to the Virgin Mobile voice network using My Account.
Be sure your Virgin Mobile Supreme is connected to the Virgin Mobile voice network to send or receive text messages.
Perform a soft reset.
A soft reset reconnects your Virgin Mobile Supreme to the Virgin Mobile network.
Have you ever been able to send or receive a text message on your Virgin Mobile Supreme?
If your Virgin Mobile Supreme is active and you've never been able to text, contact Virgin Mobile Customer Care for further troubleshooting.
Note: To optimize device performance, be sure your Virgin Mobile Supreme is running the most recent device software. Check for software updates.
If you're still having issues, contact Virgin Mobile Customer Care.