This article helps you troubleshoot data connectivity issues on your Virgin Mobile Supreme.
You may have data connectivity issues if you're unable to:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify mobile data is enabled.
Verify your Virgin Mobile Supreme™ is connected to the Virgin Mobile data network using My Account.
Reset your connection to the Virgin Mobile network.
If resetting your connection to the Virgin Mobile network doesn't help, contact Virgin Mobile Customer Care.
Note: Resetting your connection does not erase any data from your phone.
Note: To optimize device performance, be sure your Virgin Mobile Supreme is running the most recent device software. Check for software updates.
If you're still having issues, contact Virgin Mobile Customer Care.