This article helps you troubleshoot data connectivity issues on your Kyocera Rise.
You may have data connectivity issues if you're unable to:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify mobile data is enabled.
Verify your Kyocera Rise™ is connected to the Virgin Mobile network using My Account.
Perform a soft reset.
A soft reset reconnects your Kyocera Rise to the Virgin Mobile network.
Note: To optimize device performance, be sure your Kyocera Rise is running the most recent device software. Check for software updates.
If you're still having issues, contact Virgin Mobile Customer Care.