This article helps troubleshoot in-call sound quality on your Reef.
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify the volume is turned up.The volume for voice calls can be adjusted only when you are on a voice call. To turn up the volume, first make a call. After the call is answered, press the Volume up key until the preferred volume is reached.
Verify your phone is connected to the Virgin Mobile voice network using My Account.
Verify if coverage is available at your current location.If your phone has low signal strength, see if your location is within Virgin Mobile voice coverage on the Virgin Mobile coverage map.
Perform a soft reset.
Performing a soft reset will restart your phone and close this guide.
Note: To optimize device performance, be sure your Reef is running the most recent device software. Check for software updates.