This article helps troubleshoot activation issues on your ZTE Quest
You may have activation issues if your phone:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If you have uncovered an issue that you can't fix, contact Virgin Mobile Customer Care for more help.
Verify airplane mode is turned off on the ZTE Quest.
Verify if coverage is available at your current location.
If your ZTE Quest has low signal strength, see if your location is within Virgin Mobile voice coverage on the Virgin Mobile coverage map.
Perform a soft reset.
Update the PRL
Keeping your Preferred Roaming List (PRL) up-to-date can improve your network coverage.
Update the data profile
If this is not the first time activating your phone or hands-free activation did not complete successfully, update the data profile.Update the data profile
Reset network connection
If the activation methods above did not work, reset your network connection.
Note: When prompted, tap OK, to complete activation.
If you're still having issues, contact Virgin Mobile Customer Care.