This article helps troubleshoot when your Alcatel ONETOUCH Retro slowing, freezing, or turning off unexpectedly.
You may have performance issues if your Alcatel ONETOUCH Retro:
Try each of these steps to see if it helps improve your phone's performance.
Safely remove your SD card.
Determine if your phone has low memory.
Verify that your Alcatel ONETOUCH Retro is running the most recent software.
There may be a software update that improves battery life on your phone. Check for software updates.
If you're still having issues, contact Virgin Mobile Customer Care.