This article helps you troubleshoot low internal memory issues on your Alcatel ONETOUCH Retro.
You may have low internal memory issues if your phone is:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Low memory issues can arise when you have too many applications on your Alcatel ONETOUCH Retro or when you need to clear your application cache.
Verify your Alcatel ONETOUCH Retro has available memory.
Uninstall unused applications.
Virgin Mobile recommends that you uninstall unused applications when possible. It helps free up internal memory and can improve device performance.
Note: Your Alcatel ONETOUCH Retro comes with some pre-installed applications that you can't uninstall.
Move files to the memory card.
By default, your Alcatel ONETOUCH Retro saves all applications to internal memory. To free up internal memory, you can move some applications to the memory card.
Note: Be sure your memory card has enough space to handle the transfer. You can also consider switching to a higher capacity memory card.
Perform a soft reset.
A soft reset deletes any temporary files and can potentially free up internal memory.
Note: To optimize device performance, be sure your Alcatel ONETOUCH Retro is running the most recent device software. Check for software updates.
If you're still having issues, contact Virgin Mobile Customer Care.