This article helps troubleshoot making or receiving calls on your Alcatel ONETOUCH Elevate
You may have issues with calls if you have:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify airplane mode is turned off.
Verify your Alcatel ONETOUCH Elevate is connected to the Virgin Mobile network using My Account.
Verify if coverage is available at your current location.
If your Alcatel ONETOUCH Elevate has low signal strength, see if your location is within Virgin Mobile voice coverage on the Virgin Mobile coverage map.
Perform a soft reset.
A soft reset reconnects your Alcatel ONETOUCH Elevate to the Virgin Mobile network.
Note: To optimize device performance, be sure your Alcatel ONETOUCH Elevate is running the most recent device software. Check for software updates.
If you're still having issues, please contact Virgin Mobile Customer Care.