This article helps troubleshoot your Alcatel OneTouch Cinch slowing, freezing, or turning off unexpectedly.
You may have performance issues if your Alcatel OneTouch Cinch:
Try each of these steps to see if it helps improve your phone's performance.
Perform a soft reset.
A soft reset restarts your phone and does not erase any of your content or data.
Verify that your Alcatel OneTouch Cinch is running the most recent software.
There may be a software update that improves battery life on your phone. Check for software updates.
If you're still having issues, contact Virgin Mobile Customer Care.