This article helps troubleshoot your Alcatel OneTouch Cinch not turning on
You may have this issue if your Alcatel OneTouch Cinch:
Try each of these steps if your phone doesn't turn on.
Verify that your Alcatel OneTouch Cinch has a sufficient charge.
Verify that your phone, charging port, and battery contacts are not damaged.
If your phone is damaged, do not complete the remaining steps in this guide. Contact Virgin Mobile Customer Care.
Verify that you are using a compatible charger.
You risk severe damage to your phone if the charger isn't the same voltage, amps, and plug type as your original charger. You can purchase compatible chargers on www.virginmobileusa.com.
Verify that your Alcatel OneTouch Cinch can power on.
If your Alcatel OneTouch Cinch does turn on, verify that it is running the most recent software.
There may be a software update that improves battery life on your phone. Check for software updates.
If you're still having issues, contact Virgin Mobile Customer Care.