This article helps troubleshoot your Motorola Moto G not turning on
You may have this issue if your Motorola Moto G™:
Try each of these steps if your phone doesn't turn on.
Verify that your Motorola Moto G has a sufficient charge.
Verify that your phone and charging port are not damaged.
If your phone is damaged, do not complete the remaining steps in this guide. Contact Virgin Mobile Customer Care.
Verify that you are using a compatible charger.
You risk severe damage to your phone if the charger isn't the same voltage, amps, and plug type as your original charger. You can purchase compatible chargers on www.virginmobileusa.com.
Verify that your Motorola Moto G can power on.
If your Motorola Moto G does turn on, verify that it is running the most recent software.
If you're still having issues, contact Virgin Mobile Customer Care.