This article helps you troubleshoot data connectivity issues on your Motorola Moto G
You may have data connectivity issues if you're unable to:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify mobile data is enabled.
Update the data profile.
Perform a soft reset.
A soft reset reconnects your Motorola Moto G™ to the Virgin Mobile network.
Note: To optimize device performance, be sure your Motorola Moto G is running the most recent device software. Check for software updates.
If you're still having issues, contact Virgin Mobile Customer Care.