Troubleshoot when your Netgear Mingle doesn't turn on
This article helps troubleshoot your Netgear Mingle not turning on.
You may have this issue if your Netgear Mingle™:
Try each of these steps if your device doesn't turn on.
Verify that your Netgear Mingle has a sufficient charge.
Verify that your device, charging port, and battery contacts are not damaged.
Caution: If your device is damaged, do not complete the remaining steps in this guide. Contact Virgin Mobile Customer Care.
Verify that you are using a compatible charger.
You risk severe damage to your device if the charger isn't the same voltage, amps, and plug type as your original charger. You can purchase compatible chargers on www.virginmobileusa.com.
Verify that your Netgear Mingle can power on.
If your device does turn on, verify that it is running the most recent software.
If you're still having issues, contact Virgin Mobile Customer Care.