Troubleshoot issues related to mobile hotspots and your Netgear Mingle
This article helps troubleshoot mobile hotspot issues on your Netgear Mingle.
You may have mobile hotspot issues if you:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify your Netgear Mingle is connected to the Virgin Mobile network.
Perform a soft reset.
A soft reset refreshes your connection to the Virgin Mobile network.
Soft reset the device connecting to the Netgear Mingle.
Note: Refer to the connecting device's user manual for soft reset instructions.
Connect to the Netgear Mingle with a different device.
Note: Connecting a second device helps determine if the issue is with the first device or the Netgear Mingle.
Note: To optimize device performance, be sure your Netgear Mingle is running the most recent device software. Check for software updates.
If you're still having issues, contact Virgin Mobile Customer Care.