This article helps troubleshoot sending or receiving multimedia messages on your LG K3
You may have this issue if your phone is unable to:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify mobile data is enabled.
Verify your LG K3 is connected to the Nationwide Sprint 4G LTE Network using Boost Zone (Boost) or My Account (Virgin Mobile).
If your LG K3 still can't connect to data, troubleshoot data connectivity.
Do you see an error message that says the media file is too large?
Try reducing the size of the file with a compatible editing program available in Google Play Store™.
You can also try to send the file via email. Email providers usually have a higher file size limit.
Perform a soft reset.
A soft reset reconnects your LG K3 to the Nationwide Sprint 4G LTE Network and does not erase any of your content or data.
Note: To optimize device performance, be sure your LG K3 is running the most recent device software. Check for software updates.
If you're still having issues, please select your provider to contact Customer Care: