This article helps troubleshoot text messaging issues on your Samsung Intercept.
You may have text messaging issues if your phone is:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify airplane mode is turned off.
Perform a soft reset.
A soft reset reconnects your Samsung Intercept™ to the Virgin Mobile network.
Have you ever been able to send or receive a text message on your Samsung Intercept?
If your Samsung Intercept is active and you've never been able to text, contact Virgin Mobile Customer Care for further troubleshooting.
Note: To optimize device performance, be sure your Samsung Intercept is running the most recent device software.
If you're still having issues, contact Virgin Mobile Customer Care.