This article helps troubleshoot making or receiving calls on your Samsung Intercept.
You may have issues with calls if you have:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify airplane mode is turned off.
Verify if coverage is available at your current location.
If your Samsung Intercept™ has low signal strength, see if your location is within Virgin Mobile voice coverage on the Virgin Mobile coverage map.
Perform a soft reset.
A soft reset reconnects your Samsung Intercept to the Virgin Mobile network.
Note: To optimize device performance, be sure your Samsung Intercept is running the most recent device software.
If you're still having issues, please contact Virgin Mobile Customer Care.