This article helps you troubleshoot data connectivity issues on your Samsung Intercept.
You may have data connectivity issues if you're unable to:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Perform a soft reset.
A soft reset reconnects your Samsung Intercept™ to the Virgin Mobile network.
Note: To optimize device performance, be sure your Samsung Intercept is running the most recent device software.
If you're still having issues, contact Virgin Mobile Customer Care.