This article helps troubleshoot text messaging issues on your Kyocera Hydro Reach
You may have text messaging issues if your phone is:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify airplane mode is turned off.
Verify your Kyocera Hydro Reach is connected to the Nationwide Sprint 4G LTE Network using Boost Zone (Boost) or My Account (Virgin Mobile).
Perform a soft reset.
A soft reset reconnects your Kyocera Hydro Reach to the Nationwide Sprint 4G LTE Network.
Have you ever been able to send or receive a text message on your Kyocera Hydro Reach?
If your Kyocera Hydro Reach is active and you've never been able to text, please select your provider to contact Customer Care:
Note: To optimize device performance, be sure your Kyocera Hydro Reach is running the most recent device software. Check for software updates.
If you're still having issues, contact Customer Care.