This article helps you troubleshoot Bluetooth issues on your Samsung Galaxy Ring.
You may have Bluetooth® issues if your Samsung Galaxy Ring™ is unable to:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Perform a soft reset.
A soft reset deletes any temporary files that may be causing the issue.
Does your phone you're pairing with support the same Bluetooth protocols as your Samsung Galaxy Ring?
Refer to the Bluetooth device's user manual for compatibility.
Your Samsung Galaxy Ring is compatible with Bluetooth v4.0 and supports the following protocols: A2DP, AVRCP, DI, GAP, GATT, GAVDP, GOEP, HFP, HSP, HID, MAP, OPP, and PBAP.
If the manual doesn't list any of these protocols, your Samsung Galaxy Ring is unable to connect to that Bluetooth device.
Is Bluetooth enabled on both devices?
Bluetooth may be turned off on either the Samsung Galaxy Ring or the other Bluetooth device. Be sure Bluetooth is enabled on both devices.
Is the Bluetooth device in range?
The Bluetooth communication range for most devices, including your Samsung Galaxy Ring, is about 30 feet. Be sure your phones are in range.
Remove the pairing and re-pair the Bluetooth device.
Removing the pairing, restarting your Samsung Galaxy Ring, and then re-pairing the Bluetooth device refreshes and updates your connection.
Note: To optimize device performance, be sure your Samsung Galaxy Ring is running the most recent device software. Check for software updates.
If you're still having issues, contact Virgin Mobile Customer Care.