This article helps you troubleshoot data connectivity issues on your Samsung Galaxy Reverb.
You may have data connectivity issues if you're unable to:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify mobile data is enabled.
Verify your Samsung Galaxy Reverb™ is connected to the Virgin Mobile network using My Account.
Perform a soft reset.
A soft reset reconnects your Samsung Galaxy Reverb to the Virgin Mobile network.
Note: To optimize device performance, be sure your Samsung Galaxy Reverb is running the most recent device software. Check for software updates.
If you're still having issues, contact Virgin Mobile Customer Care.