Troubleshoot issues related to text messaging on your Samsung Galaxy J3 (2016)

This article helps troubleshoot text messaging issues on your Samsung Galaxy J3 (2016)

You may have text messaging issues if your phone is:

  • Unable to send or receive text messages
  • Displaying error codes or network messages when you try to send a text message

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify airplane mode is turned off.

    1. Press and hold the Power key.
    2. If Airplane mode Turned on displays, tap Airplane mode.
  2. Verify your Samsung Galaxy J3 (2016) is connected to the Virgin Mobile network.

    1. From the home screen, tap Apps.
    2. Scroll to and tap Settings.
    3. Scroll to and tap System Update.
    4. Tap Update Profile.
    5. Tap OK.
  3. Perform a soft reset.

    A soft reset reconnects your Samsung Galaxy J3 (2016) to the Virgin Mobile network.

    1. Turn your phone off.
    2. Remove the battery. After 10 seconds, reinsert the battery.
    3. Turn your phone back on.
  4. Have you ever been able to send or receive a text message on your Samsung Galaxy J3 (2016)?

    If your Samsung Galaxy J3 (2016) is active and you've never been able to text, contact Virgin Mobile Customer Care for further troubleshooting.

Note: To optimize device performance, be sure your Samsung Galaxy J3 (2016) is running the most recent device software. Check for software updates.

If you're still having issues, contact Virgin Mobile Customer Care.