This article helps troubleshoot your alcatel Dawn not turning on
You may have this issue if your alcatel Dawn™:
Try each of these steps if your phone doesn't turn on.
Verify that your alcatel Dawn has a sufficient charge.
Verify that your phone, charging port, and battery contacts are not damaged.
Caution: If your phone is damaged, do not complete the remaining steps in this guide. please select your provider to contact Customer Care:
Verify that you are using a compatible charger.
You risk severe damage to your phone if the charger isn't the same voltage, amps, and plug type as your original charger. You can purchase compatible chargers on www.Boostmobile.com or VirginMobileUSA.com.
Verify that your alcatel Dawn can power on.
If your alcatel Dawn does turn on, verify that it is running the most recent software.
If you're still having issues, please select your provider to contact Customer Care: