This article helps troubleshoot unable to access voicemail on your alcatel Dawn
You may have voicemail access issues if your phone:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed.
Verify airplane mode is turned off on the alcatel Dawn™.
Verify if coverage is available at your current location.
If your alcatel Dawn has low signal strength, see if your location is within wireless provider coverage. Depending on your service provider, you can access the coverage map via http://www.Boostmobile.com/coverage/ or http://www.VirginMobileUSA.com/check-cell-phone-coverage.
If your phone is in a 4G LTE coverage area, make sure 4G LTE is enabled.
Perform a soft reset.
A soft reset restarts your phone and does not erase any of your content or data.
Reset your connection to the Nationwide Sprint 4G LTE Network.
Note: Resetting your connection does not erase any of your content or data.
Update the Voicemail application
If you're still having issues, please select your provider to contact Customer Care: