This article helps troubleshoot making or receiving calls on your alcatel Dawn
You may have issues with calls if you have:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify airplane mode is turned off.
Note: When disabled, the icon will be dark grey with a line though it.
Verify your alcatel Dawn™ is connected to the Nationwide Sprint 4G LTE Network using Boost Zone (Boost) or My Account (Virgin Mobile).
Verify if coverage is available at your current location.
If your alcatel Dawn has low signal strength, see if your location is within wireless provider coverage. Depending on your service provider, you can access the coverage map via http://www.Boostmobile.com/coverage/ or http://www.VirginMobileUSA.com/check-cell-phone-coverage.
If your phone is in a 4G LTE coverage area, make sure 4G LTE is enabled.
Reset your connection to the Nationwide Sprint 4G LTE Network.
Note: Resetting your connection does not erase any of your content or data.
Note: To optimize device performance, be sure your alcatel Dawn is running the most recent device software. Check for software updates.
If you're still having issues, please select your provider to contact Customer Care: