This article helps troubleshoot displaying no/low signal from the cellular network on your alcatel Dawn
You may have no/low signal issues if your phone:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed.
Verify airplane mode is turned off.
Verify your alcatel Dawn™ is connected to the Nationwide Sprint 4G LTE Network using Boost Zone (Boost) or My Account (Virgin Mobile).
Be sure your alcatel Dawn is connected to the Nationwide Sprint 4G LTE Network.
Verify if coverage is available at your current location.
If your alcatel Dawn has low signal strength, see if your location is within the wireless provider coverage area. Depending on your service provider, you can access the coverage map via http://www.Boostmobile.com/coverage/ or http://www.VirginMobileUSA.com/check-cell-phone-coverage.
If your phone is in a 4G LTE coverage area, make sure 4G LTE is enabled.
Reset your connection to the Nationwide Sprint 4G LTE Network.
Note: Resetting your connection does not erase any of your content or data.
Note: To optimize device performance, be sure your alcatel Dawn is running the most recent device software. Check for software updates.
If you're still having issues, please select your provider to contact Customer Care: