This article helps troubleshoot malfunctioning applications on your alcatel Dawn
You may have an unstable application if it:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Perform a soft reset.
A soft reset deletes any temporary files that may be causing the issue, but does not erase any of your content or data.
Clear application cache.
Clear application data.
Caution: When you clear application data, you're permanently deleting your user information, settings, high scores, credit card information, and other files that weren't downloaded originally.
When you clear application data, the application resets to look like the first time you opened it.
Uninstall and reinstall the application that isn't working.
A complete application uninstall removes all related files, settings, and data from your alcatel Dawn. After the uninstall, reinstall it to try to fix any download errors and to be sure you have the latest software version of the application.
Note: To optimize device performance, be sure your alcatel Dawn is running the most recent device software. Check for software updates.
If you're still having issues, please select your provider to contact Customer Care: