This article helps you troubleshoot Bluetooth issues on your alcatel Dawn
You may have Bluetooth® issues if your alcatel Dawn™ is unable to:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Does your phone you're pairing with support the same Bluetooth protocols as your alcatel Dawn?
Refer to the Bluetooth device's user manual for compatibility.
Your alcatel Dawn is compatible with Bluetooth v4.1 and supports the following protocols:
If the manual doesn't list any of these protocols, your alcatel Dawn is unable to connect to that Bluetooth device.
Is Bluetooth enabled on both devices?
Bluetooth may be turned off on either the alcatel Dawn or the other Bluetooth device. Be sure Bluetooth is enabled on both devices.
Note: When disabled, the icon will be dark grey with a line though it.
Is the Bluetooth device in range?
The Bluetooth communication range for most devices, including your alcatel Dawn, is about 30 feet. Be sure your phones are in range.
Perform a soft reset.
A soft reset deletes any temporary files that may be causing the issue.
Remove the pairing and re-pair the Bluetooth device.
Removing the pairing, restarting your alcatel Dawn, and then re-pairing the Bluetooth device refreshes and updates your connection.
Note: To optimize device performance, be sure your alcatel Dawn is running the most recent device software. Check for software updates.
If you're still having issues, please select your provider to contact Customer Care: