This article helps troubleshoot activation issues on your Coolpad Avail
You may have activation issues if your phone:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If you have uncovered an issue that you can't fix, contact Virgin Mobile Customer Care for more help.
Verify airplane mode is turned off on the Coolpad Avail.
Verify if coverage is available at your current location.
If your Coolpad Avail has low signal strength, see if your location is within Virgin Mobile voice coverage on the Virgin Mobile coverage map.
Perform a soft reset.
Update the PRL
Keeping your Preferred Roaming List (PRL) up-to-date can improve your network coverage.
Update the data profile
If this is not the first time activating your phone or hands-free activation did not complete successfully, update the data profile.
Reset network connection
If the activation methods above did not work, reset your network connection.
If you're still having issues, contact Virgin Mobile Customer Care.