This article helps you troubleshoot Bluetooth issues on your LG Aspire.
You may have Bluetooth® issues if your LG Aspire™ is unable to:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Does your phone you're pairing with support the same Bluetooth protocols as your LG Aspire?
Refer to the Bluetooth device's user manual for compatibility.
Your LG Aspire is compatible with Bluetooth Advanced Audio Distribution Profile (A2DP), Audio/Video Remote Control Profile (AVRCP), Device Identification Profile (DI), File Transfer Profile (FTP), Generic Object Exchange Profile (GOEP), Hands-Free Profile (HFP), Headset Profile (HSP), Object Push Profile (OPP), Phone Book Access Profile (PBAP), Service Discovery Application Profile (SDAP).
If the manual doesn't list any of these protocols, your LG Aspire is unable to connect to that Bluetooth device.
Is Bluetooth enabled on both devices?
Bluetooth may be turned off on either the LG Aspire or the other Bluetooth device. Be sure Bluetooth is enabled on both devices.
Is the Bluetooth device in range?
The Bluetooth communication range for most devices, including your LG Aspire, is about 30 feet. Be sure your phones are in range.
Perform a soft reset.
A soft reset deletes any temporary files that may be causing the issue.
Remove the pairing and re-pair the Bluetooth device.
Removing the pairing, restarting your LG Aspire, and then re-pairing the Bluetooth device refreshes and updates your connection.
Note: To optimize device performance, be sure your LG Aspire is running the most recent device software. Check for software updates.
If you're still having issues, contact Virgin Mobile Customer Care.