Steps to activate your Device
Note: Before you try these steps, check the Virgin Mobile coverage map and verify that you are in an area with good coverage.
If this is the first time activating your phone, hands-free activation automatically runs in the background as you go through the initial sign-in process.
If this is not the first time activating your phone or hands-free activation did not complete successfully, update the data profile.
If the activation methods above did not work, reset your network connection.
If you are having trouble activating your device, make an appointment at a convenient Virgin Mobile Store.